Returns and the L5 guarantee

On L5 you buy from independent dealers and collectors. Each seller handles their own returns, and L5 stands behind every purchase with a lifetime authenticity guarantee.

Returns are set by each seller

When you buy a coin in the Bourse or win a lot at auction, the sale is between you and the seller. Whether a coin can be returned, and within how long, is up to the seller. If it matters to you, ask before you buy: leave a comment on the listing or lot and the seller will see it.

If something is wrong with your order

1. Contact the seller first, from your order under Purchases or with a comment on the listing or lot. Most problems, such as the wrong coin, damage in transit or a slow shipment, are settled this way.
2. The seller can refund you in full or in part. A card refund goes back to the card you paid with. If you paid another way, the seller sends the refund to you directly and it is recorded on the order.
3. If you can't agree, contact L5 support with your order or invoice number and a short description. We'll step in to mediate.

The L5 Lifetime Authenticity Guarantee

If a coin you bought on L5 is shown by an independent third party to be a forgery, or to be materially different from what the listing described, and the seller has refused a refund:

1. Contact L5 support with your order or invoice number and the third party's certificate or written opinion.
2. Return the coin to L5. We'll tell you where to send it.
3. L5 refunds the price you paid for the coin and all L5 fees on it, such as the buyer's premium.

There is no time limit.

Questions

Email [email protected], or open a request in the support centre once you're signed in. The full terms are in our Terms & Conditions, section 4.